When Orders Can Be Canceled

If you request a cancellation before the item has shipped, we will process it for you.
Once the item has shipped, the order can no longer be canceled, but you may follow the return process.
Please note that if the return is not due to a reason attributable to our company, you will be responsible for the return shipping costs.

Cancellation Process

You can cancel your order through our website.

Refunds

Once the cancellation is confirmed, we will issue a refund according to your payment method.
Refund processing may take several business days, so please allow for this.

Other Important Information

Different cancellation policies may apply to made-to-order items or items purchased as part of specific promotions.
Please refer to our cancellation policy for details.

We are committed to providing a great shopping experience. If you encounter any problems or inconvenience, please feel free to contact us—we’ll be happy to help.