Returns/Refunds Policy

Return Policy

We accept return requests within 7 days of receiving your item. The date the item is delivered will be recorded in our system. Returns or exchanges cannot be processed after 7 days.

Return Conditions
Items must be unused, in the same condition as when received, and in their original, undamaged packaging. Returns are not accepted in the following cases:

  1. If an item is defective or damaged, an exchange may be requested only if it arrived damaged or a defect is discovered within 7 days of receipt. Minor imperfections that are unavoidable during the manufacturing process are not eligible for return. For details about product quality, please refer to the “Product Quality” section.

  2. The delivery date is recorded in our system. If you contact us more than 7 days after delivery, we cannot determine whether the item was damaged during shipping or changed due to improper use. Therefore, return requests submitted after 7 days will not be accepted.

  3. If you would like to exchange an item for the same model, please email us using the contact information on our website and include photos showing the issue. After confirming the item's condition, we will arrange a refund or exchange. If the item has been discontinued or is no longer available for sale and cannot be shipped again, we will issue a refund only. If the item is defective or incorrect, we will cover the return shipping and reshipping costs.

To return an item, please contact our customer service team within 7 days of receipt with your order number and reason for the return. We will provide detailed return instructions and the return address, and will do our best to ensure your satisfaction.

Refund Policy

After receiving and inspecting your return, we will email you to let you know whether your refund has been approved. If approved, we will process your refund and automatically return it to your credit card or original payment method within a certain period.

  • Refunds for credit or debit card payments may take up to 30 days.

  • Refunds for PayPal payments will be completed within 3–5 business days.

Refunds cover the item itself only and do not include shipping costs. Therefore, customers are responsible for all shipping costs incurred for the initial delivery and return, including order taxes, customs duties, and other fees.

If you have not received your refund after it has been processed, please first check your bank account, then contact your credit card company. It may take some time for the refund to appear in your account.