Frequently Asked Questions About Returns and Exchanges

1. What should I do if an item arrives damaged or does not match my order?
If you receive an item that is damaged or does not match your order, please contact our customer service team within 7 days of receiving it.
Please provide photos of the item and your order number, and our team will assist you with the return or exchange process.

2. How do I return an item?
Please contact customer service within 7 days of receiving your item and let us know why you are returning it. Our team will provide return details and instructions.
The item must be unused and in its original, intact packaging to ensure the return process goes smoothly.

3. When will I receive my refund?
Once the returned item has been received and inspected, customer service will notify you of the refund review outcome by email.
Refunds will be issued to your original payment method, such as a credit card, Alipay, or bank transfer.

• Credit card refunds may typically take up to 30 days to process.

• Refunds for returned items cover the item price only and do not include the original shipping fee or return shipping fee.
  If you have not received your refund, please first check your bank account or credit card statement, then contact the relevant payment provider.

4. Can I exchange an item?
If you would like to exchange an item, please return the original item first, then place a new order for the replacement.
The refund for the original item will be processed according to the return procedure.